- Why should I choose NetZero over the competition?
NetZero offers easy-to-use, reliable Internet service with thousands of access numbers nationwide, fast connections, feature-rich email and Email on the Web, and instant messaging compatible with AOL Instant Messenger, ICQ, and Yahoo! All for less than 1/2 the cost of AOL®, EarthLink or MSN!*
- What features does NetZero Platinum, NetZero's premium service, include?
With NetZero Platinum, our premium Internet service, you will get all the benefits of our free basic service, plus great additional features. You will enjoy reliable access to the Internet with up to 250 MB of email storage space and online account management. Plus unlimited Web surfing and fewer advertisements.
- What is NetZero HiSpeed? How can I get it?
NetZero HiSpeed is an exciting new product from NetZero that accelerates your Web surfing experience using your existing phone jack and modem. For more information on NetZero HiSpeed click here. To get NetZero HiSpeed today, simply visit http://www.netzero.net.
- I'm new to the Internet—is NetZero easy to use?
Of course! Thousands of people join NetZero every day, from beginners to tech-savvy pros. We've made our software easy enough for novices without sacrificing quality for those with more experience. Even the newest user will be surfing around in no time! And if you ever have any questions, NetZero offers free online customer and technical support to help you out. Additionally, live phone support is available for $1.95 per minute. ($2.95 CDN/min in Canada)
- What is NetZero HiSpeed for broadband? How can I get it?
NetZero HiSpeed for broadband is an exciting new product from NetZero that accelerates your Web surfing experience using your existing broadband connection. For more information on NetZero HiSpeed for broadband, click here. To get NetZero HiSpeed for broadband today, simply visit http://www.netzero.net.
- How do I make the switch to NetZero and cancel my existing Internet service?
NetZero Platinum and HiSpeed now feature TrueSwitch, a free service that helps you cancel your existing Internet service, notify everyone about your new email address and more! Click here to learn more and get started with this service.
- What is Instant Messaging? Can I use Instant Messaging to chat with friends and family on other Instant Messaging programs including AOL, ICQ and Yahoo?
NetZero offers its members Instant Messaging compatibility which allows you to use popular Instant Messaging programs while on the NetZero service to chat live online with friends and family. You can chat with friends and family using Instant Messaging programs including AOL, ICQ and Yahoo.
- Can I access my other email addresses through NetZero?
Yes! NetZero gives you complete access to the Internet so you can use NetZero to get online and check email for other email addresses and accounts that you use. Plus with NetZero you get your own NetZero email address.
- Can I have multiple accounts with NetZero?
Yes! You can set up multiple free email addresses with NetZero. Many members of your home can have his or her own email address from just one Internet account.
- Can I access my NetZero email away from home?
Yes! It's easy for NetZero members to check their email from the World Wide Web. Just go to the NetZero home page and click on the link to our Email on the Web service. You can get your NetZero email anywhere Internet access is available!
- How reliable are NetZero's dial-up connections? How fast are they?
With thousands of access numbers nationwide, NetZero makes it easy for you to get and stay online, with fewer busy signals and disconnects. NetZero allows you to access the Web at dial-up speeds of up to 56 Kbps-the fastest dial-up connection available! Additionally, most of our numbers support the V.90 standard. To check what access numbers are available in your area, click here.
- What if I need Technical or customer support? How does NetZero help me?
NetZero offers extensive free online support for technical and customer-related issues, accessible directly from our home page. You can also talk live to a NetZero representative for $1.95 per minute ($2.95 CDN/min in Canada).
- Will there be any additional expenses, such as phone charges?
NetZero does not charge any additional phone charges. However, depending upon the NetZero access numbers you choose, your location and your calling plan, you may incur toll charges and long distance charges in excess of local service charges on your telephone bill. To find out whether you will incur any charges, and if so, the amounts of such charges, please contact your local telephone company. You are responsible for all such charges.
- I have an Apple Macintosh computer. Can I use NetZero?
Yes, we currently offer NetZero Platinum for Mac users. If you already have a NetZero Platinum account, simply visit my.netzero.net/s/download to download the NetZero Platinum software for Mac. If you use are a Mac user and do not have a NetZero Platinum account, visit www.netzero.net using your Mac to sign up for a NetZero Platinum Mac account.
- What features does NetZero's free basic service include?
NetZero's free basic service offers reliable, easy-to-use Internet access with free online technical support and great features including email, Email on the Web, instant messaging, and much more. NetZero's basic service also includes a helpful Web navigation and advertising tool that floats on the top of your screen whenever you are surfing the Internet.
- Are there usage-related constraints on the NetZero free service?
NetZero's basic free service contains a number of usage limitations that may vary from user to user. These limitations, which may be changed from time to time, are based on a variety of factors including, without limitation, the version of NetZero software being used to access the service, the telecommunications costs associated with the phone numbers being used to access the service and the amount of time and frequency of a user's web surfing. The effect of these limitations may be to impact a user's ability to connect or remain connected to the service or to restrict access to the service once a specified amount of usage is met during a period. These limitations may, in general, impact all usage relating to a specific member ID as well as all usage associated with common computers or phone lines. As such, creating additional accounts will not enable a user to avoid these limitations. These limitations currently do not impact a user's ability to access their email account, although another Internet access service may be required to access the email account and limitations on email access may be imposed in the future.
- How does the free service differ from the Platinum Service?
The Platinum service does not contain the usage-related constraints discussed above that are applicable to the NetZero free service. The free service has a persistent on-screen banner window not present on the Platinum service. Users of the free service also may experience a greater number of advertising initiatives such as email solicitations and pop-ups.
